Delete your TourTime account

Delete your account from the TourTime app

1. Open the TourTime app and sign in.
2. Go to Profile, then Account.
3. Scroll down to Danger zone and tap Delete account.
4. Review what will be removed, type DELETE to confirm, then tap Delete my account.
5. Confirm it's you with your password or sign-in provider. Your account is deleted immediately.

Can't access the app?

Email us at support@tourtime.sa from the email address registered on your account. We will acknowledge your request within 24 hours, may ask you to verify your identity, and will complete the deletion within 30 days.

support@tourtime.sa

Before you delete

• Upcoming bookings must be cancelled or completed first — the app will tell you which ones are blocking deletion.
• For your security, you may be asked to sign in again before the deletion goes through.
• Deletion cannot be undone. You will not be able to recover your account or your bookings.

What is removed permanently

• Your profile, name, email address and phone number
• Your profile photo
• Saved favourites and your cart
• Your sign-in credentials — you will no longer be able to log in

What is kept, with your name removed

Records of bookings you already paid for, and any reviews you wrote. We are required by law to keep payment and tax records, so these are retained for the statutory period — but your name and contact details are erased from them and they can no longer be linked to you.

Provider (business) accounts

Provider accounts are linked to a business with listings, bookings and payouts, so they cannot be deleted from the app. Email support@tourtime.sa and our team will settle any outstanding bookings and payouts before removing the account.